1. Who we are
These Terms are the agreement between you and Ricotti Sisters Limited ("OLL", "we", "us"), trading as Online Language Lessons.
- Legal form: Private limited company registered in England and Wales
- Company number: 16089144
- Registered office: 34b Worple Road, Isleworth, England, TW7 7AP
- VAT registration: GB 490 7948 42
- EU OSS / IOSS number (for cross-border B2C digital sales to EU consumers): Not registered
- Contact: info@onlinelanguagelessons.uk
These Terms apply to all bookings made on onlinelanguagelessons.uk after 1 June 2026.
2. When the contract is formed
A binding contract between you and OLL is formed when we send you the Order Confirmation email after your payment has been successfully processed. Creating an account, browsing the site, or adding lessons to your cart does not form a contract.
3. Your right to cancel — 14-day cooling-off period
If you are a consumer (someone buying for personal, non-business use), UK and EU law gives you the right to cancel your booking within 14 days of placing your order, without giving a reason. The 14 days begin on the day we send you the Order Confirmation email.
How to cancel
Email us at info@onlinelanguagelessons.uk with the words "I am cancelling my booking" and your order number. You can also use the standard cancellation form at the end of these Terms — but you don't have to.
What if my lessons have already started?
You keep the right to cancel during the 14 days even if lessons have started, unless both of the following are true:
- At checkout, you expressly asked us to begin lessons within the 14-day period and ticked the box acknowledging that you would lose your right to cancel once the course was fully delivered; and
- The course has actually been fully delivered before you tell us you want to cancel.
If you cancel after some — but not all — lessons have been delivered, we refund the price you paid less a proportionate amount for the lessons we have actually given you. (Example: if you booked a 10-lesson course and cancel after lesson 3, we refund 7/10 of the price.)
How and when you'll get your refund
We refund within 14 days of receiving your cancellation notice, using the same payment method you used to pay. Stripe then typically takes 5–10 business days to credit the refund to your bank or card.
We do not deduct payment-processing fees from refunds within this 14-day cooling-off period.
4. Express request to start lessons during the cooling-off period
The checkout flow asks you to confirm two things before you can pay:
- ☐ I expressly request that you begin providing my lessons before the end of my 14-day cancellation period.
- ☐ I understand and acknowledge that, once my course or package has been fully delivered, I will lose my right to cancel under the 14-day cooling-off rule.
Both boxes must be ticked by you actively — they are never pre-ticked. We record the time and date you tick them as evidence that you asked us to start early.
5. Services for minors (under 18s)
Our contract is always with an adult (aged 18 or over). If you are booking lessons for a child, you (the parent or legal guardian) are our customer. The child is the end-user of the lessons. You confirm that you have authority to enter into this contract on the child's behalf.
We will:
- collect only the child's first name, age and English level (see our Privacy Notice);
- never market to the child;
- only contact the child directly (e.g. by email for homework) with your written permission.
Group-class recordings may capture the child's voice and image; please review our Privacy Notice §4 for how those are handled. 1-to-1 lessons are not recorded.
6. Prices, payment and VAT
The prices shown at checkout are the prices you pay. Prices include VAT/IVA where applicable. We accept payment via Stripe (card or supported wallet). Stripe is the merchant of record for your card transaction; OLL never sees or stores your full card details.
7. Our service standard
We will perform the lessons with reasonable care and skill (Consumer Rights Act 2015 section 49). If a lesson does not meet this standard, please tell us within 14 days of the lesson. We will offer to repeat the lesson at no further charge. If repeat performance is not possible or would inconvenience you significantly, you are entitled to a price reduction up to the full price of the affected lesson(s).
These rights are in addition to your statutory rights and do not affect them.
8. If we cancel a lesson
If we (or your teacher) need to cancel a lesson for any reason, we will offer to reschedule first. If we cannot reschedule at a time that works for you within 60 days, you may choose between:
- a full refund of the unused portion; or
- a credit for the same value, valid for 12 months.
The choice is yours.
9. Pre-paid lesson packages — expiry
Group courses are valid for the duration of the published course schedule. Once the final scheduled lesson has taken place, the course is complete. The associated group-lesson recording is then deleted at the end of the 1-month retention window (see §12 and our Privacy Notice §4) — after that point there is no recording to revisit.
Individual lesson packages must be used within the following windows (mirrored in our Refund Policy §5):
- Trial lesson (single): 60 days from purchase.
- 4-lesson pack: 3 months from purchase.
- 10-lesson pack: 6 months from purchase.
Lessons not used within the applicable window are forfeit, unless you have given us written notice of medical or other good cause for the delay — in which case we will extend the validity by a reasonable period.
If you cancel a package outside the 14-day cooling-off period and before all lessons have been used, please email us; we will consider the request and may offer a partial refund or credit depending on circumstances.
10. If you breach these Terms
We may suspend or terminate your account if you seriously or repeatedly breach these Terms (for example, abusive behaviour towards a teacher, fraud, or sharing your account credentials).
If we terminate your account:
- We will refund the value of any unused lessons in your account, pro-rata to the package price, less:
- a reasonable administration fee (currently £30) capped at 10% of the unused balance; and
- any direct loss to us caused by the breach, which we will document and explain to you.
- You will lose access to recorded lessons and account content. (We will issue a copy on written request if you make it before the account is closed.)
We will never withhold more than the amount described above, and we will not call the deduction "liquidated damages".
11. Our liability
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Breach of the terms implied by sections 49, 51 and 52 of the Consumer Rights Act 2015 (services performed with reasonable care and skill; reasonable price; reasonable time).
- Any other liability that cannot lawfully be excluded or limited.
Subject to the above, our total liability to you under or in connection with these Terms, the website, or the lessons, in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total amount you paid us in the 12 months immediately before the event giving rise to the claim.
We are not liable for any loss that was not a reasonably foreseeable consequence of our breach.
12. Lesson recording
Group lessons are recorded as a standard, service-essential part of the course you are paying for. Recording supports two pedagogical purposes: (a) classmates who miss a session can review the recording, and (b) your teacher can prepare written feedback reports for each student.
We rely on Article 6(1)(f) UK/EU GDPR (legitimate interest) as the lawful basis for recording group lessons. Our Privacy Notice §4 sets out the balancing assessment in full.
- Retention: recordings are kept for a maximum of 1 month from the lesson date, after which they are deleted automatically.
- Access: recordings are accessible only to enrolled classmates of the same group and authorised School staff. They are not shared with third parties, not used for marketing, and not used to train AI systems.
- Your rights: you may at any time request earlier deletion of a recording in which you appear (Art. 17 UK GDPR), or object to the processing (Art. 21). Requests: info@onlinelanguagelessons.uk.
- At booking: you will be asked to tick an acknowledgment that group-class recording will take place. The acknowledgment is logged with timestamp, IP and the version of this document in force at the time.
If you cannot agree to group-lesson recording, please tell us before enrolling so we can discuss alternatives (typically a 1-to-1 path).
1-to-1 lessons are not recorded.
13. Intellectual property
The website, course materials, and recorded lessons are protected by the Copyright, Designs and Patents Act 1988 (UK) and applicable international copyright treaties (Berne Convention, TRIPS, WIPO Copyright Treaty). You may use them for your personal study only; you may not republish, share publicly, or use them commercially without our written permission.
Trademarks "Online Language Lessons" and the OLL logo belong to Ricotti Sisters Limited.
14. Changes to these Terms
We may update these Terms. We will tell you about material changes (changes that affect your rights or obligations — for example, price changes, scope of service, or governing law) by email at least 30 days before the new Terms take effect. During those 30 days you may end the contract without penalty and receive a pro-rata refund of any unused prepayments. Continued use of the service after the 30-day window means you accept the new Terms.
Minor clarifications (typos, contact details) can be made without prior notice. The "last updated" date shown at the top of this page tells you the current version.
15. Complaints and disputes
If you have a complaint, please email info@onlinelanguagelessons.uk. We will acknowledge within 5 business days and aim to resolve within 8 weeks.
If we cannot resolve your complaint internally, you may:
- (UK consumers) contact Citizens Advice / Trading Standards (citizensadvice.org.uk);
- (Italian consumers) contact AGCM (agcm.it) or the Camera di Conciliazione at your local Camera di Commercio;
- bring proceedings in the courts of the country where you live.
(The EU Online Dispute Resolution platform was decommissioned on 20 March 2025 and is no longer available.)
16. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. If you are a consumer resident in the European Economic Area, you also benefit from the mandatory protections of the consumer law of your country of habitual residence — nothing in these Terms removes or restricts those protections. You may bring a claim in the courts of your country of habitual residence; we will only bring proceedings against you in those courts.
17. Severability and entire agreement
If any part of these Terms is held to be unlawful, void or unenforceable, the rest of the Terms remain in force. These Terms, together with our Privacy Notice and Refund Policy, are the entire agreement between you and OLL — nothing in them affects your statutory rights.
Annex — Cancellation form (CCRs 2013 Schedule 3 / EU CRD Annex I(B))
You don't have to use this form — any clear written statement of cancellation is sufficient. But you may copy the model form below.
To: Ricotti Sisters Limited, 34b Worple Road, Isleworth, England, TW7 7AP
Email: info@onlinelanguagelessons.uk
I/We hereby give notice that I/We cancel my/our contract of sale of the following service:
- Description of service: _________
- Ordered on: _________
- Order number: _________
- Name of consumer: _________
- Address of consumer: _________
- Signature (only if this form is notified on paper): _________
- Date: _________